Delivery & Processing
Orders are processed, shipped and delivered Monday through Friday only. Orders are not processed, shipped or delivered on national holidays. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day.
After completion of your online order, the products ordered will be shipped in maximum 3 days if the products are on stock(normally we have all products on stock). Items which are not on stock require more time due to manufacturing/or other reasons and an email will be sent to you regarding time of delivery but usually will be maximum 12 working days. When the order is shipped you will receive a confirmation email with details of shipment and tracking number.
Orders for the customers from US will be delivered with DHL.
Orders for the customers from Europe will be delivered with DHL or GLS depending of the destination country.
Delivery in other parts of the globe will be made with DHL but first please send email to be sure.
In cases that fall beyond anyone’s reach or responsibility and products cannot be delivered on time or at all, we maintain the right to contact you so you can instruct if you wish the shipment of your products ordered.
All shipments are free of charge.
US Tax charges:
Some orders placed through Carla Brillanti website which are not from EU or US may incur a customs or import duty charge. Carla Brillanti does not have any control over these charges and cannot advise what they will be prior to purchase, as each country has different regulations. Carla Brillanti is not responsible for these charges and will not pay them on the customer's behalf. They are to be paid by the customer upon delivery. Orders cannot be returned to sender so if these charges are not paid by the customer, the parcel may be abandoned and Carla Brillanti will not be responsible for the parcel or any funds lost as a result. For further information, please contact your local customs office.
Special shipping conditions:
In order to ensure the security of your purchase, a signature is required upon delivery. If for any reason you are unavailable to sign for your purchase, the courier will make several attempts to reach you.
If you have specific need regarding delivery of the goods, for example the order to be delivered on certain hour or date, please specify this when you order at the comments.